Position Requirements: Applicants must have at least two years of full-time, or equivalent part-time, professional experience working in a call center or public-facing customer service role. An associate’s degree or bachelor’s degree is preferred.
We seek an individual committed to working in the public interest and who has significant experience working with people from different ethnic, cultural, and economic backgrounds. This position requires extensive phone communication with members of the public. The candidate must be able to work effectively with the general public, convey information, and interact positively with people who are under physical and/or emotional stress. The candidate should have the ability to adjust to changing situations and priorities and be comfortable spending a significant portion of each day on the telephone. Proficiency in Spanish, Portuguese, Cantonese, or Mandarin is strongly preferred.
The position also requires strong interpersonal, verbal, and written communication skills; strong reading abilities and comprehension; and strong customer service skills. Familiarity with web-based applications is required. The successful candidate will be able to exercise discretion in handling confidential information, exercise sound judgment, follow written and oral instructions, and communicate effectively. The successful candidate will be able to demonstrate a connection to the people and communities we serve, and an interest in supporting a respectful and inclusive work environment.
Position Type: Full-Time/Non-Exempt
Application Process: To apply for this position, visit the AGO website at www.mass.gov/ago/employment to register and create a profile, upload your cover letter and resume, and submit an application. Candidates may only apply directly using the AGO’s online Employment and Recruitment jobs portal.
Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants who are in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2041.
Inquiries regarding position & status may be made to:
Laurin Mottle, Chief
Information Services Center