Freedom Trail Foundation

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Experiences Officer

Boston, MA


Customer Service Administrative

  • Answering telephones to assist Freedom Trail and Boston visitors; responding to e-mail inquiries; scheduling historic walking tours; and acting as costumed interpreters liaison and group tours contact.


  • Assist team to create new and enhance existing programs and events, including, but not limited to, recruiting and hiring employees to conduct programs, coordinating training, and managing period-correct clothing and other items necessary for programs. Maintain and build the successful Scholars Program (in-school education program), including, but not limited to: acting as Foundation liaison to schools and school districts; scheduling school visits; managing Scholars Program school databases using Excel spreadsheets and Google docs; and preparing all pre- and post-school visit paperwork. Promote program via marketing and public relations efforts, document tests results and feedback, and manage costumed interpreters. Assist team to research new history projects and/or historical facts. Conduct Foundation-led walking tours or virtual programs, as needed

Candidate Requirements

4-year college degree; 2-3 years customer service and administrative experience; strong verbal and written communication skills; knowledge of Microsoft Office programs; ability to respond promptly and effectively to external and internal individuals; ability to balance changing priorities; deliver work of appropriate quality on time; excellent organizational and time management skills; multi-tasking aptitude; ability to learn and memorize facts to conduct high-quality, educational and fun, walking tours; fully-comfortable organizing and speaking to large groups of people and walking over 1 mile or more in every type of weather; and knowledge of American history a plus.


Competitive salary for 40-hour week; full coverage health and dental care; 401K

About the Freedom Trail Foundation

Established in 1964, the Freedom Trail® Foundation is the official non-profit organization charged to market, promote, and help to preserve the Freedom Trail through tourist services and activities, educational programs, and marketing and public relations efforts. Marked by a red line on city walkways, Boston’s iconic 2.5-mile Freedom Trail connects 16 of America’s most significant historical landmarks. The Foundation’s Preservation Fund supports preservation, rehabilitation, and capital projects for Freedom Trail sites to help avoid, minimize, or mitigate adverse effects of the elements and manmade wear and tear of Boston’s precious 17th, 18th, and 19th century sites. The Freedom Trail is a nationally recognized brand and draws over 4 million people to Boston and the region each year and impacts over $2 billion in spending in the state.

To Apply

Please send cover letter, including salary range, and resume to

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